Deutsche Telekom targets approximately 800 million euros in AI revenue by 2030

Deutsche Telekom said it would demonstrate AI applications at its AI Investor Day in Bonn. According to the company, it confirmed its guidance and medium-term targets. Tim Höttges, CEO of Deutsche Telekom, said: “AI is fundamentally transforming Deutsche Telekom.”

Telekom aimed to increase its AI-related revenue from business with companies outside the U.S. to approximately 800 million euros by 2030. By 2026, the company expected to generate approximately 250 million euros in AI-related revenue from businesses outside the U.S.

Savings of approximately 2.5 billion euros in indirect costs were expected by 2030 as a result of AI and automation, compared to 2023. For 2027, Telekom expected AI and automation to generate gross savings of approximately 1.1 billion euros outside the U.S. compared to 2023. Telekom expected savings from AI and automation totaling 100-150 million euros between 2023 and 2027.

The chatbot “Frag Magenta” handled approximately 2.6 million customer service calls in the first half of 2026 alone. In the U.S., the number of customer service calls had dropped by 55 percent. AI agents, software systems for customer contacts, at the time handled 40 percent of customer contacts.

The response time for such events had dropped from several hours to about one minute. Initial use cases showed a 30 percent decrease in complaints.

According to the company, these service figures showed how automation changed daily work in customer service. For investors, they showed where quality effects and efficiency effects could be seen in practice. The figures connected customer experience to the wider use of the technology in operations.